Massachusetts Certified Peer Specialist (CPS) Practice Exam

Using open-ended questions is an effective technique for helping clients explore their feelings because these types of questions encourage deeper reflection and more detailed responses. They allow clients to express themselves in a way that closed questions (which typically elicit a simple "yes" or "no" response) do not. This form of questioning also creates a safe space for clients to share their thoughts and emotions, fostering a more meaningful dialogue.

Open-ended questions can lead to richer insights and help clients articulate their experiences, thoughts, and feelings more openly, ultimately contributing to their personal growth and understanding. This technique aligns well with the principles of peer support and empowerment, allowing clients to take an active role in their discussions and exploration of emotions.

In contrast, closed questions, direct commands, and strict adherence to protocols can stifle communication and limit the client's ability to express their feelings effectively. Such approaches can reduce the likelihood of building rapport and understanding between the client and the Certified Peer Specialist.